We want every Rubie Milie order to arrive safely and make you happy. 🤍
If there’s an issue with your order, please reach out to us and we’ll do our best to make things right.
01 — Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 3 days of delivery.
To help us resolve the issue quickly, please send us:
- Your order number
- Clear photos or videos of the item and the issue
- An unedited unboxing video (required)
Depending on the situation, we may offer a replacement, repair, or refund.
Please keep the original item and packaging until your case has been resolved, as we may need them for documentation.
02 — Minor Imperfections
Some Rubie Milie pieces are handmade and carefully assembled, so small variations or minor imperfections may naturally occur.
These may include slight differences in stitching, alignment, texture, or color.
Such characteristics are not considered defects unless they significantly affect the function or intended use of the product.
03 — Lost or Delayed Shipments
Once your order has been handed over to the shipping carrier, delivery is handled by the carrier.
Delivery delays, customs processing, and delays caused by the destination country's postal or customs authorities are outside of our control.
If your package appears to be lost or has an unusual tracking status, please contact us. We’ll help check the shipment with the carrier and assist where possible.
04 — Customs & Duties
International orders may be subject to import duties, taxes, or other customs fees imposed by the destination country. These charges are determined by local customs authorities and are the responsibility of the recipient.
If a recipient refuses to accept the parcel due to customs duties, taxes, or other import-related charges, the parcel may be returned to Indonesia and will not be reshipped. The payment will also not be refunded.